Solutions ยท MSP partners
Your extra hands on site
Subcontracted on-site engineering for MSPs and IT teams: planned site visits, installs, cutovers and smart hands, delivered to your runbook with notes, photos and test results.
What we set up
Built around how you work
Site visits and smart hands
An experienced engineer on site when your team can't be.
Network, firewall and hardware
Deployments and replacements installed to your design.
Cutovers and migrations
Hands on site for your planned cutover windows, with results reported as we go.
Rack work
Patching, labelling and cable management, with before-and-after photos.
Site surveys and staging
Surveys, photos and equipment staged before the install day.
Your runbook, your standards
We follow your process and tools, and report back the way you need.
Services that fit
Where we usually start
- On-site and projectsPlanned on-site and project work: networks, racks, servers, moves and rollouts, installed, tested and documented.
- Technology Check-upsAn independent, vendor-neutral assessment of your setup, with a written report you own and a prioritised action plan. Run it once, or repeat it quarterly, every six months or annually.
Typical work
- Installs
- Cutovers
- Hardware swaps
- Site surveys
- Rack work
- Smart hands
- Overflow projects
What to expect
What you get, and what's separate
What you receive
- Work completed to your runbook
- Notes, photos and test results after every visit
- A handover back to your engineers, with any open items
Not included unless quoted
- On-call or guaranteed urgent availability
- Hardware procurement and licences
- Work outside the approved job scope, unless you approve it
How it's priced
Quoted per job, with travel itemised. Partner rates for repeat, runbook-led work are provided on request. All prices exclude GST.
How partner work runs
- Planned bookings: Sydney jobs with at least 24 hours' notice; regional and interstate work with at least 7 days
- Urgent work only by agreement and availability
- Scope approved in writing before each job
- Confidentiality and customer contact handled the way you specify
- Access, credentials and inductions provided by you, and removed afterwards
After you get in touch
What happens next
- 01
Tell us the job
Send the site, the scope and any runbook, plans or photos. No meeting needed; we'll suggest a call if it helps.
- 02
Written scope and quote
Deliverables, prerequisites and costs in writing. Nothing starts until you approve it.
- 03
Delivered and tested
Completed to your runbook and tested against your acceptance criteria. Anything outside the scope is approved in writing first.
- 04
Handover
Notes, photos, test results and any open items handed back to your team.
Common questions
Can you work under our brand?
Yes, if agreed. We follow your rules for customer contact, uniforms and reporting, and keep your customers' information confidential.
How much notice do you need?
At least 24 hours for Sydney jobs and 7 days for regional or interstate work. Urgent requests are by agreement and availability.
How do you hand work back?
With notes, photos and test results after every visit, in your ticketing system or the format you prefer.
Need an engineer on site?
A written scope and quote is provided before any work begins.